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Quality Policy

Top management ensures that this quality policy is communicated to all employees. It is included in new employee training and training on the Quality Management System. Management reviews the Quality Policy during management review meetings to determine the policy’s continuing suitability for our Organisation.

We will achieve customer satisfaction by continually listening to our customers, improving our processes, products and services to ensure they consistently meet or exceed customer requirements.

Eurotech Fire Systems Ltd’s Quality Policy indicates our commitment and focuses on what is important to us as an Organisation; achieving customer satisfaction and it prescribes the method by which we accomplish this; by listening to our customers we are able to continually improve processes, products, and services to ensure they consistently meet or exceed the customers’ requirements. Moreover, our Quality Policy acts as a compass in providing the direction and a framework for establishing key corporate level performance measures and related improvement objectives as stated in The Company Quality Management Systems document.

We ensure that our quality policy is communicated and understood at all levels of the Organisation through documented training, regular communication, and reinforcement during annual employee performance reviews.

Our Quality Policy is controlled by reference in our Quality Management System document, and along with all policies contained in our Quality Management System document. It is reviewed for continuing suitability during Management Review Meetings.